Last Updated: October 2025

1. Introduction

Welcome to Beraaz (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://beraaz.pk or make a purchase from our store.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We collect personal and non-personal information to process orders, improve your experience, and enhance our services.

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (processed securely via our payment partners)
  • Order history and preferences

b. Non-Personal Information

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent on site
  • Referring URLs

3. How We Use Your Information

  • To process and fulfill your orders
  • To provide customer support
  • To send order updates and delivery notifications
  • To improve website performance and user experience
  • To personalize product recommendations
  • To send marketing emails (if you’ve opted in)
  • To detect and prevent fraudulent activity

4. Payment Information

We never store your full credit/debit card details. Payments are processed securely via trusted gateways (e.g., JazzCash, EasyPaisa, Bank Transfer, etc.) using SSL encryption and secure tokenization.

5. Cookies & Tracking Technologies

We use cookies to remember your preferences, analyze performance, and deliver personalized offers. You may disable cookies through your browser settings, but some site features may not work properly without them.

6. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share limited data only with:

  • Trusted delivery and payment partners for order fulfillment
  • Analytics and marketing tools (e.g., Google Analytics, Meta Pixel)
  • Legal authorities, if required by law

7. Data Security

We implement SSL encryption, secure hosting, malware scans, and limited access protocols to safeguard your information. While we take strong precautions, no online system is 100% secure.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Request a copy of your stored data
  • Withdraw consent for marketing communications

To exercise these rights, contact us at contact@beraaz.pk.

9. Retention of Data

We retain your information only as long as necessary to fulfill orders, meet legal obligations, or resolve disputes. Afterward, data is securely deleted or anonymized.

10. Third-Party Links

Our site may include links to external websites (e.g., blogs or social platforms). We are not responsible for their privacy practices. Please review their policies before sharing personal data.

11. Marketing & Communications

You may receive updates about your orders, new arrivals, or exclusive offers. You can unsubscribe anytime using the link in our emails or by contacting us directly.

12. Children’s Privacy

We do not knowingly collect data from anyone under 18 years old. If you believe your child has provided us data, please contact us to remove it.

13. Updates to This Policy

We may revise this Privacy Policy occasionally. Any updates will be posted here with a new “Last Updated” date. Continued use of our site implies acceptance of these updates.

14. Contact Us

If you have any questions about this Privacy Policy, contact us:

📍 Address: Karachi, Pakistan
📞 Phone: +92 331 7648222
📧 Email: contact@beraaz.pk